Privacy Notice
Last Updated: 1 December, 2025
Linen Sage (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, store, and protect your data when you use our website www.linensage.co.uk or our cleaning services.
1. Who We Are
Linen Sage provides domestic cleaning services across Thatcham and the surrounding RG18 areas.
For data protection purposes, we are the Data Controller for the personal information we collect.
If you have any questions, you can contact us at:
Email: homecare@linensage.co.uk
Website: www.linensage.co.uk
2. Personal Data We Collect
We may collect the following information when you contact us, request a quote, or use our services:
2.1 Information you provide directly:
- Name
- Address
- Email address
- Phone number
- Details about your home (e.g., number of rooms)
- Specific service requests
- Payment details (for bank transfers, we do not store full bank information)
2.2 Information collected automatically:
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies (see our Cookie Policy)
2.3 Information from communication:
If you contact us by email, phone, or through a web form, we may keep a record of that communication.
3. How We Use Your Personal Information
We use your data for the following purposes:
- To provide domestic cleaning services
- To arrange bookings and manage schedules
- To issue quotes and invoices
- To respond to your enquiries
- To improve our website and customer experience
- To comply with legal or regulatory obligations
We will only use your personal information when we have a lawful basis to do so (e.g., performing a contract, legal obligation, legitimate interest).
4. Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Contract: To provide the services you request and manage your bookings
- Legitimate Interests: To communicate with you, manage our business, and improve our services
- Legal Obligation: For tax, accounting, and insurance purposes
- Consent: When you agree to receive marketing communications (if applicable)
5. Sharing Your Information
We will never sell your personal data.
We may share your data with:
- Our insurance provider (in the event of a claim)
- Payment processors (for bank transfers)
- Service providers such as website hosting or analytics tools
- Legal or regulatory authorities if required by law
All third parties we use are required to keep your data secure and compliant with UK GDPR.
6. How Long We Keep Your Data
We only retain your information for as long as necessary for:
- Providing our services
- Meeting legal or accounting requirements
- Handling potential insurance matters
Typically, personal data relating to cleaning services is kept for up to 6 years, in line with UK tax and financial regulations.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (in certain circumstances)
- Object to the processing of your data
- Restrict how your data is used
- Request data portability
- Withdraw consent at any time (where consent was required)
To exercise your rights, please contact us at homecare@linensage.co.uk
8. How We Protect Your Data
We take appropriate technical and organisational measures to keep your information secure, including:
- Secure storage of digital records
- Password protection and device security
- Limited access only to authorised individuals
- Secure communication channels wherever possible
While no online system is completely secure, we take all reasonable steps to safeguard your information.
9. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18. If we become aware of such data, it will be deleted promptly.
10. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
11. Updates to This Privacy Notice
We may update this Privacy Notice from time to time. The revised version will be posted on this page with the updated date.
12. Contact Us
If you have any questions about how we handle your personal data or want to exercise your rights, please contact:
Linen & Sage
Email: homecare@linensage.co.uk
Website: www.linensage.co.uk